The Opportunity at FORUM

FORUM is an established dispute resolution administrator serving parties, businesses, and public programs since 1986. We manage arbitration and related processes with a focus on fairness, accuracy, professionalism, and service.

At FORUM, you will be part of a stable, respected organization doing meaningful work in the dispute resolution field. This role offers hands-on case administration in a professional environment where accuracy, ownership, communication, and service matter.

We offer a quiet, focused work environment where individual contributions are visible and important. This is an opportunity to take ownership of your work, build deep expertise, and help parties navigate important legal and administrative processes correctly and respectfully.

About the Role

FORUM is seeking a Legal Case Coordinator to administer arbitration cases and support parties through a structured dispute resolution process. This is a detail-oriented, deadline-driven role requiring strong judgment, clear communication, and the ability to manage case activity accurately from beginning to end.

This position is well suited for someone who enjoys focused, independent work, takes pride in getting details right, and is comfortable contributing within a collaborative team environment. Candidates with arbitration or mediation, legal, case management, compliance, claims, court, administrative, or customer-facing experience may be a strong fit.

Key Responsibilities

• Administer and manage a caseload of arbitration cases from initiation through resolution in accordance with program rules, procedures, and deadlines.
• Enter, update, and maintain accurate case information in FORUM’s case management system.
• Review filings, correspondence, and case documents for procedural completeness and compliance.
• Identify case management issues, apply sound judgment, and escalate complex matters when appropriate.
• Communicate professionally with parties, representatives, neutrals, and internal team members by email, phone, and mail.
• Draft clear, accurate correspondence guiding parties through the arbitration process without providing legal advice.
• Schedule and coordinate hearings, conferences, mediations, and related case events.
• Monitor and record payments, deadlines, and other case activity.
• Provide occasional backup support for administrative tasks such as case entry, mail handling, and related operational needs.

What Success Looks Like

• You take ownership of your assigned cases, ensuring all work is handled accurately, cases keep moving, and deadlines and key activities do not fall through the cracks. 
• You follow program rules, procedures, and instructions carefully and apply good judgment when questions or issues arise.
• You communicate professionally, ask good questions, escalate matters appropriately, and go the extra mile when needed to ensure case activity is accurate, timely, and complete.

Qualifications

• High attention to detail, strong ownership, and consistent follow-through so deadlines and case activity do not fall through the cracks.
• Legal, case management, compliance, claims, court, administrative, or customer-facing professional experience preferred; strong candidates with transferable experience will be considered.
• Strong written and verbal communication skills, including the ability to draft clear, professional correspondence.
• Sound judgment and the ability to apply rules, procedures, and instructions consistently.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Comfort learning and using technology, including case management systems, Microsoft solutions, and appropriate AI-enabled tools that support accuracy, efficiency, and service.
• Ability to work independently while contributing effectively within a team environment.
• Professional, respectful approach to working with parties, representatives, neutrals, and coworkers.
• High level of integrity and discretion when handling confidential information.
• Bachelor’s degree, paralegal certificate, or equivalent professional experience preferred.

Work Environment & Schedule
This role is based in our St. Louis Park office, with four days onsite and one remote day per week. Our office is quiet and focused, with a small on-site team. The role is best suited for someone who is comfortable working independently, staying organized without constant supervision, and occasionally helping outside their primary responsibilities when the team needs support.